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Privacy Policy

Last updated: April 6, 2026

White Oak Brands LLC DBA Later Neighbor Moving ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (the "Application").

By using the Application, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information: When you create an account or use our services, we may collect:

• Name, email address, phone number, and mailing address
• Company or business name
• Login credentials (username and password)
• Billing and payment information (processed securely through third-party payment processors)

Service-Related Information: In the course of providing our moving, transportation, warehousing, and storage services, we may collect:

• Inventory and item descriptions, quantities, and condition details
• Warehouse receipt and delivery records
• Pickup and delivery addresses
• Photos of items for documentation purposes
• Signatures for service confirmation

Automatically Collected Information: When you access the Application, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and features used within the Application
• Date and time of access

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Application and our services
• Process transactions and send related billing information
• Manage your account and provide customer support
• Track and manage inventory, warehouse receipts, and deliveries
• Send service-related notifications and updates
• Generate invoices and process payments
• Improve and optimize the Application
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who assist in operating our Application, such as payment processors (Stripe), email service providers (SendGrid), and cloud hosting services (Amazon Web Services).
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission using SSL/TLS protocols
• Secure cloud-based storage with access controls
• Role-based access controls within the Application
• Regular security assessments and updates

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

Service Records: All service-related records created by Company staff — including inventory data, item photographs, condition reports, warehouse receipts, and delivery records — are Company property and are retained as permanent business records regardless of your account status. The Company is not obligated to delete, export, or transfer these records upon account termination or at your request.

Personal Account Information: Your personal information (name, email, phone number, address) may be retained as necessary for legal, billing, regulatory, and record-keeping purposes, even after your account is deactivated or services end.

Payment Records: Transaction and billing records are retained in accordance with applicable tax and financial reporting requirements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal account information:

• Access: Request a copy of the personal account information (name, email, phone, address) we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal account information.
• Deletion: Request that we delete your personal account information, subject to our retention obligations for legal, billing, and regulatory compliance. Deletion requests do not apply to Company-created service records (inventory data, photographs, warehouse receipts, delivery records, etc.), which are retained as permanent Company business records.
• Opt-Out: Opt out of receiving non-essential communications from us.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking

The Application uses cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. These are essential for the proper functioning of the Application. By using the Application, you consent to the use of these essential cookies.

8. Third-Party Links

The Application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

The Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy within the Application. Your continued use of the Application after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

White Oak Brands LLC DBA Later Neighbor Moving
Email: support@laterneighbor.com
Website: laterneighbor.net